Frequently Asked Questions (FAQ)

1. How long does it take to receive my order?

Orders are processed and produced within 5–7 business days (up to 10 days during busy periods). After processing:

• United States: 7–10 business days (total ~12–17 days)
• Canada: 10–18 business days
• UK/Europe/Australia/Rest of World: 12–22 business days

You’ll receive a tracking number as soon as your order ships.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders over $100 shipped within the United States (after discounts, before taxes). Standard flat rates apply to lower-value orders and international destinations.

3. What is your return and refund policy?

Because our products are custom made-to-order, we only accept returns/refunds for genuine defects or errors on our part (e.g., printing issues, wrong item, damage in transit). You have 30 days from receipt to contact us. If approved, we’ll send a free replacement or full refund—no return of the defective item required in most cases.

4. How do I request a return or replacement?

Email [email protected] with your order number and clear photos/video of the issue. We’ll respond within 24 hours and guide you through the process.

5. Are your products printed/made in the USA?

We do not claim that every product is made in the USA. Products are made-to-order through production facilities selected according to product type, quality standards, capacity, and delivery destination. The manufacturing location may vary by item and order.

6. Can I change or cancel my order?

Since production starts quickly, orders may be modified or canceled within 24 hours of placement, provided production has not started. Please contact us immediately if needed.

7. Do I have to pay customs fees for international orders?

Yes, international orders are shipped DDU (Delivered Duties Unpaid). You are responsible for any import taxes, duties, or customs fees in your country.

8. What payment methods do you accept?

We accept PayPal and major credit or debit cards where offered through PayPal’s secure checkout. Availability may vary by location and device.

9. How can I track my order?

You’ll receive a tracking number by email once your order ships. You can also check the status in your account on our website.

10. My tracking says delivered but I didn’t receive it—what should I do?

Contact us immediately with your order number. We’ll work with the carrier to resolve the issue and, if necessary, send a replacement.

Last updated: September 7, 2026