Refund & Returns Policy

All products at Vandagear are custom made-to-order. For this reason, we have a limited return policy to ensure fairness while protecting the personalized nature of our items.

Returns are accepted within 30 days of delivery, but only for defective, damaged, incorrect items, or errors caused by our production or shipping partners.
Due to the custom nature of our products, we do not accept returns or refunds for reasons other than genuine defects or errors on our part.

Order Cancellation

We understand plans can change. You may cancel your order for a full refund if:

  • The order has not yet entered production

  • You request cancellation within 24 hours of placing the order

How to cancel: Email us at [email protected] with your Order ID and cancellation request. We will confirm and process the refund within 3–5 business days.

Once production begins (typically within a few hours), cancellation is no longer possible due to the custom nature of our products.

Return Window

You have 30 days from the date you receive your order to contact us regarding any eligible return or refund request.

Eligible Cases

We stand behind our quality and offer a free replacement (no return required) or a full refund for:

  • Printing defects (blurred, misaligned, distorted, faded, or unclear patterns)

  • Damaged or defective due to manufacturing or shipping

  • Wrong item received (incorrect size, color, or design)

  • Package lost in transit (after carrier confirmation)

  • Other errors caused by our production system or carrier

Lost or Delayed Orders

If your order is not delivered after 60 days from the order date, you are eligible for a full refund or a free replacement.

Return Shipping Costs

  • For approved cases caused by our error, we cover all replacement shipping costs.

  • In most cases, no return is required for defective items.

  • If a return is required for international orders, customers are responsible for return shipping costs and any customs duties or taxes (non-refundable), unless the issue was caused by us.

How to Request a Refund or Replacement

Please email [email protected] with:

  • Your order number

  • Clear photos or a short video showing the issue (including tags)

  • For print placement or sizing issues, please include a ruler or measuring tape in the photo

We will respond within 24 hours. If approved, we will initiate the refund or arrange the replacement within 3–5 business days. Banks and card issuers may take additional time to post a refund.

Non-Eligible Cases

We cannot accept returns or issue refunds for:

  • Change of mind or personal preference

  • Customer errors (wrong size, color, design, or shipping address selected)

  • Items that have been worn, washed, or altered

  • Change-of-mind returns for items purchased with a discount code or during a promotion; eligible defects, damage, incorrect items, or errors remain covered regardless of discount

  • Requests made without prior approval from our support team

Questions?

Legal Business Name: VANDAGEAR GROUP LLC
Business Address: 1500 N Grant St, Ste N, Denver, CO 80203, United States
Email: [email protected]
Phone: +1 (747) 567-2808
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

Last updated: September 7, 2026